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Technical Service Manager

Department:

Operations

Location:

Johannesburg, ZAF

Employment type:

Full-time

Your mission

Site & Customer Support

Build and maintain strong relationships with EPCs and contractors.
Participate in site visits, surveys, and customer meetings.
Conduct or assist with on-site technical testing (e.g., geotechnical and mechanical tests).
Provide installation training, demonstrations, and commissioning support.
Perform installation QA/QC inspections and assist with project handovers.
Deliver on-site and remote aftersales, warranty, and O&M support.
Manage Health & Safety documentation for site activities.
Identify recurring site issues and contribute to product and process improvements.
Coordinate and manage subcontractors, ensuring compliance with quality, HSE, and contractual requirements.

Operations & Supply Chain Support

Perform incoming QA/QC inspections on fabricated parts and products.
Support in-house fabrication, assembly, and technical demonstrations.
Develop tools and process improvements for fabrication, warehousing, and testing.
Provide technical and administrative support to warehouse, sales, and supply chain teams.
Assist in standardising service, commissioning, and aftersales documentation.

Process & System Development

Establish and improve service and aftersales processes and workflows.
Support ERP and reporting system implementation for service activities.
Align local service practices with global standards.
Assist with service contract administration, scope reviews, variations, and warranty compliance.

Matric (Grade 12) with strong numeracy and computer literacy.
Technical qualification (Diploma/Degree in Mechanical or Civil Engineering preferred)
Minimum 5 years’ experience in manufacturing or construction, ideally in a technical/engineering environment.
Solar PV project lifecycle experience advantageous.
Experience managing subcontractors and service/construction contracts.
Proficient with hand tools, measuring instruments, MS Office, and CAD (ERP exposure advantageous).
Valid driver’s licence and passport.
Health & Safety certifications advantageous (e.g., First Aid, HIRA, SHE Rep, SAMTRAC).
Strong communication and customer engagement skills.
Excellent problem-solving and analytical ability.
Self-motivated and able to manage multiple tasks independently.
Detail-oriented with high quality and safety standards.
Team player, culturally adaptable, and willing to travel extensively.
Fluent in English and Afrikaans.

A motivated team with flat hierarchies, an open communication culture and short decision-making paths
Work in a secure, established business with great long-term career prospects. Solar is on a steep growth curve
There’s nowhere better than Schletter to bring out your best and have a positive impact on the world